Need Performance Support?
Performance support (PS) is part of a knowledge management (KM) trajectory. Thanks to performance support, end users can count on support in the ‘moment of need’. They can find the help and documentation necessary on the job, right there at their desk. An easily accessible help feature, if available.
Our proposal for KM / PS project management:
- Develop a knowledge and learning strategy
- Create a solid long term base = customer’s choice.
- Multidisciplinary: HR / IT / Management / Expert / End User/ Support
- Determine scope
- Draft an implementation plan:
- Model needs: competention & training planner, trainings catalogue, role and competention mapping
- Choose a platform
- Develop, safeguard and structure knowledge > performance support
- Proof of concept